csmhere's Journal

Lets kick this off
Alrighty, so I work at good ol walmarto. I'm a Customer Service Manager, aka a glorified cashier. Our store is so corrupt, it's not even funny. From the store manager to the support managers they all have there favorites and it pisses me off. So the thing is my job is to provide excellent customer service and to take care of the customers needs. This is extremely hard to do when the front end is quite understaffed and every night we have lines at least 12 people deep. Of course the customers are going to get angy, and I tell them that we are under staffed but they dont care. All that matters to them is getting out of the damn store. Also to add on, my store is also going through a remodel so they have started to rip out our registers which just adds to the front end problems. It'll be my 2 years in July at that store and everyday I hate my job more and more. It didn't used to be like that, when I first started I was very happy and ambitious. I started off as a cashier, then I was awarded cashier of the month after I had been there for only 3 months (later I found out this award was just to keep the cashiers happy and really didn't mean anything!) I always strived to have the highest IPH, and out of about 70 cashiers I had always been in the top 3. Then I had a merit raise and was then "promoted" (if you want to call it that) to a sponser where I would train the new cashiers (if only I could of warned them of there future fate). About 8 months after I had been hired, I really wanted to change my job because cashier had become satanic in my view. I saw an opening for CSM and thought, what the heck might as well apply. Now for CSM you're supposed to be cross trained as the Customer Service Desk and Layaway, which I was... partially. Now I didn't really think I had an opportunity for this position whereas 20 other people had applied so I had my interview, and then put it in the back of my mind. Awhile later, the lead CSM calls my house and left a message on my answering machine that she wanted to talk to me. I thought oh great I'm going to get terminated. So the next day I was schedualed she brought me into personell, then told me I had the job. Little did I know this new job would lead to my soon to be hatred for the front end.

Current Mood: aggravated

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